Terms of Service

Last updated: 27 March 2026

These Terms of Service ("Terms") govern your engagement with SalesBot Agency, operated by Daniel Vazdar ("we", "us", "our"), a service provider based in Croatia, EU. By engaging our services or accessing this website, you agree to these Terms.

1. Services

SalesBot Agency provides done-for-you B2B outbound lead generation services, including:

• Lead sourcing from public business directories and professional networks
• AI-powered lead enrichment, scoring, and qualification
• Personalised cold email generation and delivery
• Performance tracking, reporting, and campaign optimisation
• Access to a client dashboard for lead and campaign visibility

Specific deliverables, volume commitments, and timelines are defined in the individual service agreement or onboarding documentation agreed between the parties.

2. Service Packages

We offer three service tiers (prices subject to change with notice):

• Launch: €3,000 setup + €1,500/month
• Growth: €5,000 setup + €3,000/month
• Partner: Custom pricing — contact us

All prices are exclusive of VAT where applicable. Croatian VAT rules apply to EU clients; reverse-charge mechanism applies to B2B clients within the EU.

3. Payment Terms

• Setup fees are invoiced upfront and due within 7 days of invoice issue.
• Monthly retainers are invoiced on the same date each month and due within 14 days.
• Late payments may incur a 1.5% monthly interest charge.
• Services may be paused if invoices remain unpaid for more than 30 days.

4. Client Responsibilities

To enable us to deliver the service, the client agrees to:

• Provide accurate ICP (Ideal Customer Profile) information and timely feedback
• Ensure the product or service being marketed complies with applicable laws
• Not request outreach to suppression lists or opt-out recipients
• Review and approve campaign messaging before launch where applicable
• Respond to warm leads promptly (we cannot control downstream sales conversion)

5. No Guarantee of Results

We make commercially reasonable efforts to deliver qualified leads and positive campaign metrics. However, we do not guarantee specific outcomes including number of replies, booked meetings, closed deals, or revenue. Outbound results depend on factors outside our control, including market conditions, product-market fit, and sales process quality.

6. Intellectual Property

• All campaign assets, email copy, and reports produced for the client are owned by the client upon full payment.
• Our proprietary systems, workflows, AI prompts, and tooling remain our intellectual property.
• We may reference client engagements as anonymised case studies unless the client requests otherwise in writing.

7. Data Processing

We process personal data on behalf of clients as a data processor under GDPR. All outreach activities comply with GDPR requirements including legitimate interest basis for B2B cold email and mandatory opt-out mechanisms. A Data Processing Agreement (DPA) is available on request. Please see our Privacy Policy for full details.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement, including business strategies, client lists, pricing, and technical processes. This obligation survives termination of the agreement for 2 years.

9. Cancellation and Termination

• Either party may terminate the monthly retainer with 30 days written notice.
• Setup fees are non-refundable once onboarding has commenced.
• Monthly fees already paid are non-refundable; fees for periods not yet commenced will be refunded proportionally.
• We reserve the right to terminate immediately if the client requests unlawful activities or breaches these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to these Terms or the services shall not exceed the total fees paid in the 3 months immediately preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost profits or loss of business opportunity.

11. Governing Law and Disputes

These Terms are governed by Croatian law. Any disputes shall first be attempted to be resolved amicably within 30 days. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Croatia.

12. Changes to These Terms

We may update these Terms periodically. Clients will be notified of material changes by email at least 14 days before they take effect. Continued engagement with our services after the effective date constitutes acceptance.

13. Contact

For questions about these Terms: hello@salesbot.agency